Frequently Asked Questions

Why are your prices so competitive?
We have a vast network of connections in the luxury goods industry, and over 20 years of expertise in sourcing and negotiating the best prices for our products. We pass on the savings to our customers without compromising on authenticity.

What if I don't like the item I ordered?
We offer a 30-day return policy for all our products. Please contact us to initiate a return and receive authorization before sending back the item.

Do you sell pre-owned watches?
No, we only sell brand new items. Occasionally, we may have open box items which will be clearly stated in the product description.

Do you offer watch repair services?
Yes, we provide watch repair services through our provided warranty policy. However, we do not offer repair services for watches that were not purchased from us.

Are your products authentic?
Yes, all our products are 100% authentic and genuine. We stand behind our authenticity guarantee and offer a 100% money-back guarantee in the unlikely event that an item is not authentic.

How do I know if a product is in stock?
If a product is out of stock, it will be clearly marked on the product page. If you have any questions about availability or expected restock dates, please contact us.

Do you offer gift wrapping services?
Yes, we offer gift wrapping services for an additional fee. Please contact us to arrange for gift wrapping.

What payment methods do you accept?
We accept all major credit cards, as well as PayPal and Apple Pay.

Do you offer international shipping?
Currently, we only offer shipping within the CONUS. We are working on expanding our shipping options in the future.

How long does shipping usually take?
Standard shipping takes 2-5 business days, while expedited shipping takes 1-2 business days. Please note that shipping times may be longer during peak holiday periods.

Can I track my order?
Yes, all orders come with a tracking number. You will receive an email with the tracking information once your order has shipped.

What if my item arrives damaged?
If your item arrives damaged or defective, please contact us immediately so we can initiate a return or exchange. All items shipped are insured by the carrier, and we will work with you to ensure a satisfactory resolution.

Can I cancel my order?
If your order has not yet shipped, you may cancel your order by contacting us. If your order has already shipped, please refer to our returns and exchanges policy.

Can I modify my order after it has been placed?
If your order has not yet shipped, we may be able to modify your order. Please contact us to request any modifications.

Do you offer price matching?
We do not offer price matching at this time.

Can I sign up for product alerts or notifications?
Yes, you can sign up for our newsletter or follow us on social media to stay up-to-date on our latest products and promotions.

Do you offer financing options?
Currently, we do not offer financing options.